Refund policy
Return & Refund Policy
At Cartwala Gift Shop, most of our products are personalised and made specifically according to the photos, names, text, designs, sizes, and other details provided by the customer.
Personalised Products
Personalised or customised products cannot be returned, exchanged, or cancelled once production has started, except in cases where the product is damaged, defective, or we have supplied an incorrect product.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To verify the issue, customers must provide:
- A clear unboxing video
- Clear photos of the damaged or incorrect product
- Order details
The unboxing video should be recorded from the time the package is opened.
After verification, if the issue is confirmed to be from our side, Cartwala Gift Shop may provide a replacement or refund, depending on the circumstances.
Customer-Provided Photos & Details
Customers are responsible for checking the photos, names, spelling, dates, sizes, and other customisation details submitted while placing the order. We cannot offer a return, replacement, or refund for errors in information supplied or approved by the customer.
Cancellation
Orders may be cancelled only before production or customisation has started. Once work on a personalised product has begun, cancellation may not be possible.
Refunds
If a refund is approved, it will be processed to the applicable payment method. Processing time may vary depending on the payment provider or bank.
Contact Us
Cartwala Gift Shop
Kakatiya University 1st Gate Opposite
Warangal, Telangana, India
Phone: +91 99482 86705
Email: contact.cartwala@gmail.com
Website: cartwala.in